Shipping Policy

Please plan your supplies and orders carefully. Orders normally take 3-10 business days to arrive depending on where the order is shipping to, excluding weekends and holidays. The shipping transit time does not include processing time. Orders will take 1-2 business days for processing ground and air shipments, excluding weekends and holidays. All orders are shipped from Southern California. We recommend leaving at least 2 weeks between receiving your order and any appointments or events to leave room for adjustments to your orders.

Orders are shipped through either UPS or USPS. International orders may take 7-14 days to arrive including passing Customs. Clients are responsible for any sales or customs tax.

Rush/Express Orders are not guaranteed. We are not responsible for rush orders, we can only guarantee the date that the shipment will be sent out. Orders will take 1-2 business days for processing ground and air shipments, excluding weekends and holidays.

Once an item leaves the warehouse, we are no longer responsible or liable for the safety or arrival of your package. We do not have control or power over how USPS or UPS handles your package.

Domestic/International Wholesale Orders:

Certain items require special ordering if out of stock, which can take up to 1 week or 2 months to replace. We do our best to manage our inventory, and we will notify the client immediately if we are out of stock of an item.

For international wholesale orders: Shipping/Transit time is approximately 7-10 days. If paying using a wire transfer, this can take 2-3 days for us to receive payment. Wire transfers cost $20 extra in addition to shipping and handling.

Domestic shipping/transit time is normally 3-10 business days. Wire transfers are not necessary or advised with domestic orders.

Wholesale Orders: All wholesale orders take up to 3 days to package.

Refund/Exchange Policy:

There are NO REFUNDS for purchases. PRODUCT CREDIT or EXCHANGE is available for items returned within 2 weeks of delivered date. Any used or opened items will not be accepted for a return, with the exception of the adhesives. Sale items, discounted items, training kits, and gift sets are final sale. Defective items can be replaced within 10 business days of the order date.

You are purchasing from the distributor web site www.lashoutpro.com. Every order will be processed and listed on your credit card statement as LASH OUT!. Please make note of this when making your purchase. All orders will ship directly from the JB or Lash Out warehouse.

The types of personal information collected are: name, billing address, email address, phone number, credit/debit card information and shipping address. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. The above information is kept on a secure file server for ease in re-ordering and for verification reasons.

We will never use your e-mail address for anything other than promoting specials or to contact you regarding a current order. Your phone number is also used to contact you regarding a current order. Both of which you can opt-out at any time by calling us at 858-456-1100 or emailing us at [email protected] Our sites collect cookies to remember your billing information when ordering online. You may enter your account information with your email and password to opt to not have this information saved at any time.

Customer email inquiries sent to [email protected] are responded to within 24 – 48 hours. Telephone based support is available toll free at 858-456-1100 from 9 a.m. to 4 p.m. Pacific Standard Time, Monday thru Friday. Voicemail left after hours will be responded to within 24 hours on weekdays and 48 hours on weekends.